Privacy Policy

1. General Information

ATENEAI SL ("we", "our", or "the company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Answer Engine Optimization service.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our service:

• Account information: name, email address, password, and other information you provide when creating an account.
• Brand information: brand names, websites, competitors, and other business-related information you provide to us.
• Usage data: information about how you use our service, including queries made, analyses requested, and preference settings.
• Technical information: IP address, browser type, operating system, pages visited, and time spent on the site.
• Cookies and similar technologies: we use cookies and similar technologies to improve your experience and analyze service usage.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Answer Engine Optimization service.
• To process and analyze queries related to your brand and competitors.
• To send notifications about changes to our service or policies.
• To respond to your inquiries and provide customer support.
• To detect, prevent, and address technical issues and fraudulent activities.
• To comply with legal obligations and enforce our terms of service.

4. Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and we use encryption to protect the transmission of sensitive information.

However, no method of transmission over the Internet or electronic storage method is 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Sharing Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service providers: with third parties who help us operate our service (e.g., hosting providers, analytics services).
• Legal compliance: when necessary to comply with a legal obligation, court order, or legal process.
• Protection of rights: to protect our rights, privacy, security, or property, or that of our users.
• With your consent: when you have given explicit consent to share information.

6. Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: you can request a copy of the personal data we hold about you.
• Right of rectification: you can request the correction of inaccurate or incomplete data.
• Right of erasure: you can request the deletion of your personal data under certain circumstances.
• Right to restriction of processing: you can request that we limit the processing of your data.
• Right to data portability: you can request that we transfer your data to another service provider.
• Right to object: you can object to the processing of your personal data.
• Right to withdraw consent: you can withdraw your consent at any time.

To exercise these rights, you can contact us at andres@ateneai.com.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Authenticate users and maintain sessions.
• Remember your preferences and settings.
• Analyze service usage and improve user experience.
• Provide personalized features.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period. When we delete your information, we will do so securely.

9. International Transfers

Your information may be transferred and processed in countries outside the European Economic Area (EEA). When we make such transfers, we ensure that appropriate safeguards are implemented to protect your personal information in accordance with this policy and applicable legislation.

10. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor without parental consent, we will take steps to delete that information.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We recommend that you review this policy periodically to stay informed about how we protect your information.

12. Contact

If you have questions or concerns about this Privacy Policy or about how we handle your personal information, you can contact us: